Terms of Service

Klyssel Labs is an AI-first technology company providing technology and digital services including:

Specific services, deliverables, timelines, fees, and responsibilities may be defined in a separate proposal, statement of work, order, contract, or other written agreement.

By using our website or engaging Klyssel Labs for services, you confirm that:

• You have the legal capacity to enter into an agreement.
• You have authority to act on behalf of your organization where applicable.
• The information you provide to us is accurate and not misleading.
• You will use our website and services lawfully.
• You will comply with these Terms and any applicable project-specific agreement.

If you are accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind that organization.

You may use the Klyssel Labs website for lawful business and informational purposes. You must not:

We may restrict or suspend access where we reasonably believe that website use violates these Terms or creates security, legal, or operational risks.

Klyssel Labs provides professional technology services based on the requirements agreed with each customer. Services may include strategy, consulting, design, development, implementation, integration, testing, deployment, maintenance, optimization, and support.

The exact scope of a project will depend on the applicable proposal, statement of work, contract, or other written agreement. Unless expressly stated otherwise, services do not include work outside the agreed scope.

Requests for additional functionality, integrations, revisions, environments, infrastructure, content, or other deliverables may require a change in scope, additional fees, or revised timelines.

Where applicable, Klyssel Labs may provide a proposal, quotation, statement of work (“SOW”), project specification, or similar document. The applicable project document may specify:

Where a written agreement exists for a specific project, that agreement contains terms that supplement or supersede these general Terms for that project.

We will make reasonable efforts to meet agreed project milestones and delivery dates. Project timelines depend on factors including:

• Timely customer feedback & approvals
• Availability of required information
• Access to systems and accounts
• Third-party APIs & infrastructure
• Scope changes & delays outside reasonable control

If a customer delay affects the project schedule, the delivery timeline may be adjusted accordingly. Estimated timelines are not guarantees unless expressly agreed otherwise in writing.

Customers are responsible for providing information, materials, approvals, access, credentials, content, and other resources reasonably necessary to perform the services. You agree to:

Delays caused by missing information, approvals, access, or customer dependencies may affect project timelines.

Klyssel Labs may use or integrate third-party services, platforms, APIs, cloud infrastructure, AI models, payment processors, analytics platforms, or open-source software.

Third-party services maintain their own terms, privacy policies, pricing, and availability. Klyssel Labs is not responsible for independent failures, changes, interruptions, pricing adjustments, or policy updates made by third-party providers.

Where Klyssel Labs develops AI agents or automated workflows, customers are responsible for defining appropriate permissions, business rules, approval requirements, and operational boundaries.

Where an automated workflow can modify records, communicate externally, initiate transactions, or create material consequences, appropriate testing, permissions, human oversight, and operational controls must be established.

Klyssel Labs does not guarantee that automated systems will always behave identically under every conceivable input or unexpected external API state.

Deliverables may include source code, compiled applications, APIs, UI/UX designs, documentation, automation workflows, AI pipelines, and analytics dashboards as specified in the project agreement.

Payment for a project does not automatically transfer ownership of Klyssel Labs' pre-existing technology, frameworks, libraries, tools, methodologies, templates, or reusable components.

Where Klyssel Labs provides hosting or cloud infrastructure management, the specific SOW defines the scope. Third-party cloud providers (AWS, Azure, GCP) are subject to provider availability and service levels; Klyssel Labs does not warrant uninterrupted third-party infrastructure uptime.

To the maximum extent permitted by applicable law, the Klyssel Labs website and general informational content are provided on an “as available” basis. We do not guarantee uninterrupted uptime, bug-free third-party APIs, or that services will achieve a specific commercial result unless stated in a signed contract.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded under mandatory statute.

To the maximum extent permitted by law, Klyssel Labs will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or data.

Where permitted by law, Klyssel Labs' aggregate liability arising from a specific service or project will be limited to the fees actually paid to Klyssel Labs for that service during the applicable period, subject to the relevant agreement.

Klyssel Labs will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, telecommunications outages, cloud-provider downtime, cyberattacks, governmental action, labor disputes, or grid failures.

These Terms of Service are effective as of: